Terms & Conditions

These Terms & Conditions ("Terms") govern your use of this website and any production, planning, or media services ("Services") provided by Wild Moa Media Limited, trading as Wild Moa ("Wild Moa", "we", "us", "our"). By using this website or engaging our Services, you agree to these Terms.

1. Who we are

Wild Moa is the trading name of Wild Moa Media Limited, a company registered in New Zealand.

• Legal name: Wild Moa Media Limited
• Trading name: Wild Moa
• NZBN: 9429053859174
• GST number: 149-354-506
• Registered address: 26/457 Swanson Road, Auckland 0612, New Zealand
• Email: [email protected]
• Phone: +64 27 341 3313

2. This website

This website is provided to describe our Services and allow prospective clients to get in touch. We do not sell products or take payments through this website. All commercial engagements are agreed separately in writing (by email, quote, proposal, or signed agreement) between Wild Moa and the client.

All content on this website — including text, images, video, and the Wild Moa name and logo — is owned by or licensed to Wild Moa and may not be copied, reproduced, or reused without our written permission.

3. Quotes and engagements

Any pricing, timelines, or scope discussed on this website, by email, or in conversation are indicative only and do not form a binding agreement. A project is only confirmed once we have agreed a written quote or proposal with you, covering scope, deliverables, timeline, and fees.

Changes to an agreed scope of work (additional shoot days, extra revisions, expanded deliverables, and similar) may incur additional fees, which we will confirm with you before proceeding.

4. Invoicing and payment

We do not process payments on this website. Once a project is confirmed, we will issue invoices directly to you by email, along with a secure payment link or our bank account details. Payment can be made by bank transfer or via the payment link provided.

• Unless otherwise agreed in writing, a non-refundable deposit is required before work begins on a project.
• The remaining balance is due by the date stated on the invoice.
• Late payment may result in paused work, delayed delivery, or additional fees to cover costs incurred.

Exact payment terms (deposit amount, instalments, and due dates) are set out in your individual quote or invoice and take precedence over the general terms above.

5. Cancellations

If you cancel a confirmed project, any deposit already paid is non-refundable, as it covers time, planning, and resources already committed. If cancellation occurs close to a scheduled shoot, event, or delivery date, additional fees may apply to cover crew, equipment, travel, or other costs already committed on your behalf. Where possible, we will always try to reschedule rather than cancel outright.

6. Intellectual property and usage rights

Unless otherwise agreed in writing, ownership of final delivered footage and edits transfers to the client on receipt of full payment, for the usage rights agreed in the applicable quote. Wild Moa retains the right to use project stills, footage, and edits for our own portfolio, website, and marketing purposes, unless the client requests otherwise in writing (for example, where confidentiality applies).

7. Confidentiality

We treat project details, unreleased footage, and client information as confidential, and will not share them outside of what is required to deliver the project, unless you give us permission or the law requires otherwise.

8. Liability

We take care to deliver Services professionally and to the standard agreed with you. To the extent permitted by law, Wild Moa's liability for any claim arising from our Services is limited to the value of fees paid for the project in question. We are not liable for indirect or consequential loss, including loss of profits or business opportunity, except where this cannot be excluded under New Zealand law (including the Consumer Guarantees Act 1993 and Fair Trading Act 1986, where applicable).

9. Force majeure

We are not liable for delays or failure to perform caused by events outside our reasonable control, including severe weather, illness, equipment failure, third-party cancellations, or other circumstances beyond our control. We will let you know as soon as possible and work with you to reschedule.

10. Governing law

These Terms are governed by the laws of New Zealand, and any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

11. Changes to these Terms

We may update these Terms from time to time. The version published on this website at the time of your engagement applies to that engagement.

12. Contact

Questions about these Terms can be sent to [email protected] or +64 27 341 3313.